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The Learning Center is our most comprehensive resource built to help you learn everything you need to know about Dedoose.

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Person looking at the Learning Center landing page on a laptop in a cafe

Looking for platform support?

The Learning Center is our most comprehensive resource built to help you learn everything you need to know about Dedoose.

Person looking at the Learning Center landing page on a laptop in a cafe
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FAQs

Supporting the Dedoose user is critical to our mission—satisfied users who are getting the best out of Dedoose. Below are the most frequently asked questions we receive specific to the app.

Dedoose supports MSAA (Microsoft Active Accessibility) for screen readers. Any MSAA compatible screen readers will work with the application.

Yes! Because Dedoose is cloud-based, the Desktop App requires an internet connection to connect to your project data.

Users on an account can be deactivated with the following steps:

  1. Click on the Account button
  2. Click on a user
  3. Click Edit User
  4. Click Disable
  5. Click Submit

This will prevent them from logging in, keep them tied to your account, and will prevent any charges for them from being triggered on your account.

To reset your password, make sure that you have access to the email account linked to your Dedoose account. If you do not, please contact our support team at support@dedoose.com for help resetting the password.

  1. Click the 'Forgot Password' button on the bottom of the Login page.
  2. Enter either your Dedoose username or email address. Hit Submit.

If you enter your email address, make sure that it is the one linked to your Dedoose account. If not, the system will not register that you have an account. You will then receive an email with a new randomly generated password to log in with.

If you are an individual or group account, there are additional costs for the storage of audio and/or video data. Audio is $0.05 for every hour of audio exceeding the free 1 hour and video data is $0.25 for every hour exceeding the first free 30 minutes of video data.

You can edit a docx file with the following steps:

  1. Open the docx file in Dedoose
  2. Click the lock icon on the top left of the file
  3. Edit the document
  4. Click lock icon once more to finalize the changes, confirming them

To reset your password, make sure that you have access to the email account linked to your Dedoose account. If you do not, please contact our support team at support@dedoose.com for help resetting the password.

  1. Click the 'Forgot Password' button on the bottom of the Login page.
  2. Enter either your Dedoose username or email address. Hit Submit.

If you enter your email address, make sure that it is the one linked to your Dedoose account. If not, the system will not register that you have an account. You will then receive an email with a new randomly generated password to log in with.

You can import a project with the following steps:

  1. Click the Home tab
  2. Click Export Data
  3. Click Export Project
  4. Select any options you'd like include
  5. Click Submit

When viewing a document, there is an ‘Edit Media’ icon in the header (it looks like a cog or snowflake). Click this button to open an 'Edit Document' panel. Here you can modify the document title or description and click 'Submit' to save. Or, you can delete the document by clicking the 'Delete Document' button in the lower left corner of the panel.

Yes. When importing descriptors to Dedoose, a validation check review screen is presented before you can submit the data to the system. If data are missing, there will be a warning in the error section that identifies any missing data as 'Not a valid option.' Regardless of any errors, the data can still be imported by clicking 'Submit.'

You can import text, audio, and video files into Dedoose. Here are the different formats accepted. If your files have a different format that is not currently supported, converting them to a supported format will allow for import.

  • Supported text document formats include: .doc, .docx, .rtf, .txt , and .pdf.
  • Supported spreadsheet formats include: .xls, .xlsx, and .csv. These can all be directly imported to the Descriptor Workspace and code tree depending on your needs.
  • Supported audio file formats include: .mp3, .wav, m4a, and .wma.
  • Supported video file formats are currently limited to .mp4.

You can export a project with the following steps:

  1. Click the Home tab
  2. Click Export Data
  3. Click Export Project
  4. Select any options you'd like to include
  5. Click Submit

Yes, every Dedoose plan comes with real-time collaboration included. You can collaborate with any other Dedoose user in the world by navigating to the project of your choice, clicking on the "Access" workspace, and then inputting their Dedoose account email address. After they accept the invitation, you will be able to work on the exact same project and see each other's work. You can also place people in different Access Groups if you'd like to limit certain functions or areas of the project from an individual.

Dedoose offers dozens of pre-built data visualizations via the Analyze workspace. You can view your qualitative coding and themes in relation to demographic or quantitative data, explore code relationships and co-occurrences, run quantitative analyses such as ANOVA and T-Tests, and build your own interactive charts to dig into your data and build your findings.

Yes! Dedoose operates seamlessly between Mac, PC, and Linux operating systems. Unlike traditional software, you can download Dedoose on multiple computers to access your data and projects.

Dedoose allows you to integrate and connect your qualitative data with any associated quantitative, demographic, and/or categorical data in your study. You can choose to perform quantitative analysis on your quantitative portion of your dataset via the Analyze workspace, as well as visualize the connections between your qualitative themes. For more on quantitative features, check out this webinar.

We believe your data are your data and therefore should be easily accessible to you outside of Dedoose. You can export nearly anything in Dedoose to both Excel and Word document format (e.g, a coded interview, coded excerpts, etc.). There are also options to export the entire project via QDPX in the event you wanted to switch to a different software.

A number of predefined user Access Groups are available to project creators so they can control levels of access to the project data. To use them, the project creator goes to the Access workspace of the project, chooses the Access Group they would like to add, and then selects "Add User" to choose which Access Group you want them in. Each user invited to a project can be moved into a different group at any time by the project creator.

All additions take place in the Access workspace of a designated project. When attempting to add a user, the system will prompt you for an email address.

  1. If the email address is already associated with a Dedoose account holder, you will have the option to invite them to be linked to your project. Select a group, send the invite and, if they accept (they will get an email invitation), they are in and ready to go.
  2. If the email is not found to be associated with a Dedoose account holder and you are the admin of your account group, you will have the option to create (and pay for) an account for the new user, or invite the individual to create their own Dedoose account and then be linked to your project.
  3. Finally, the Dedoose support team can always assist. Send us a note to support@dedoose.com
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